How To Submit a Compliment or Complaint
The Krugerville Police Department provides the best police service possible to the residents and visitors of Krugerville and our surrounding communities when applicable. Police employees are carefully selected and given the best training to provide this service. However, you may have an occasion to complain or compliment the actions of a member of the Krugerville Police Department. To respond to you, we are providing the following information about how complaints and compliments are handled.
All compliments and complaints are directed to the Chief of Police at sward@kvpd.org during the hours of 7am-5pm Monday-Thursday. The Chief of Police reviews or investigates all compliments and complaints
Complimenting a KVPD Employee
If you receive exemplary service or you see an employee doing outstanding work, Please let us know. The Krugerville Police Department is comprised of individuals dedicated to serving our citizens and community. If you believe an officer has acted above and beyond the call of duty and should be recognized forward your compliment to the Chief of Police at sward@kvpd.org. First Responders are often criticized and not complimented enough for going above and beyond the call of duty, so we certainly appreciate your input.
Submitting a Complaint
TEXAS STATE LAW (Government Code 614.022) requires that all complaints against police officers be in writing and signed by the person making the complaint. Just as arrested citizens must be notified of the charges against them, police officers must be given copies of complaints before any disciplinary action may be taken. The person who claims to be aggrieved must make the complaint. Other persons may give statements as witnesses. Chief of Police will thoroughly investigate your complaint.
What happens if the complaint is found to be true?
When the investigation of a complaint reveals the charges are accurate and should be sustained against a police employee, the Chief of Police notifies the employee and may take one of the following actions, depending on the nature of the violation:
- Employee Coaching,
- Written Warning
- Written Reprimand
- Suspend the employee without pay
- Demote the employee
- Discharge the employee
What Happens if the Complaint is Unfounded?
Police employees must be afforded certain rights, like all citizens, and complaints must be supported by sufficient evidence. If there is insufficient evidence to sustain the complaint, the officer is notified and continues duty. The employee will be paid for that period if he is removed from duty during the investigation.
Special Note: Traffic tickets issued or differences of opinion between police officers and citizens over the issuance of traffic tickets or the guilt or innocence of persons arrested will not be investigated unless there is a specific allegation of misconduct against a member(s) of the department